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geist for Support

Answers your customers can trust, drawn from your docs, in every language.

Support teams drown in repeat questions, and generic chatbots make it worse by inventing policies that do not exist. That erodes trust and creates more tickets, not fewer.

geist builds support AI that answers from your own documentation and cites where each answer came from. It deflects the repetitive questions, stays on brand, and works in every language your customers use, so your team handles the cases that actually need a human.

What it does

Cited answers from your docs

Every answer is grounded in your help center, manuals, and policies, with a link back to the source. Customers and agents can verify the answer instead of taking it on faith.

Fewer tickets, no invented policy

Routine questions get resolved instantly and correctly, so they never become tickets. When geist does not know, it says so and hands off, rather than inventing an answer.

On brand, in every language

Responses follow your tone of voice and reply in the customer's language automatically. One knowledge base serves every market without a separate translation effort.

Smart handoff to agents

When a case needs a person, geist routes it with a clean summary and the relevant context attached. Agents pick up where the bot left off instead of starting over.

Stays current with your content

When your docs change, the answers change with them. No stale macros telling customers something that stopped being true months ago.

In practice

An online retailer connected geist to its help center and returns policy. Common questions about shipping, refunds, and order status are now answered instantly with a citation, in the customer's own language. Ticket volume to the human team dropped, and the answers that go out are ones the policy team can stand behind.

What you get

  • Fewer routine tickets reaching your agents
  • Faster first response, around the clock
  • Answers your team trusts because they cite the source
  • One knowledge base that serves every language
  • No reputational risk from invented policies

Questions

How do we know the answers are accurate?
geist only answers from your approved content and shows the source for every reply. If the answer is not in your docs, it hands off to a human instead of guessing.
Can it match our brand voice?
Yes. We tune tone and style to your guidelines, so replies sound like your team in every language you support.
What happens when a question is too complex?
It escalates to the right agent with a summary and full context, so the customer does not have to repeat themselves.
Get started

Give your customers answers they can trust

Book a call to see geist answer from your own docs, with citations and in every language.

30 minutes · no slides, no fluff · we usually reply within one business day.